Rosewood Tree Pendant Necklace

$19.98 AUD Size Guide

• Shipping
• Returns & Exchanges

• AUSTRALIAN SHIPPING SERVICE

  Standard Shipping: AUD $10 flat rate on orders less than AUD $250

  FREE SHIPPING: ORDERS OVER AUD $250

  Deliveries are via Australia Post

  Delivery usually takes between 2-7 business days. WA (outside of Perth) and NT may take longer. Delivery timing may be be impacted by Co-vid restrictions.

  Express Post: If you require a quick delivery of 1-4 business days. Overnight is no longer guaranteed by Australia Post but Express parcels are prioritised. WA (outside of Perth) and NT will be longer.

  A tracking number will be provided upon lodgement of your order. Please use that number to monitor your delivery.

  NEW ZEALAND SHIPPING SERVICE

  Standard Shipping: AUD $15 flat rate

  FREE SHIPPING: ORDERS OVER AUD $350

  Shipping to New Zealand is provided via Australia Post. Delivery timing is 3 - 10 business days but may be a little longer during peak seasons such as Christmas or if Co-vid restrictions are encountered.

  An Express option is available.

  Customs or Import Duties fees may apply on your order and are your responsibility

  SHIPPING TO USA

  Standard Shipping: AUD $20 flat rate

  FREE SHIPPING: ORDERS OVER AUD $350

  Shipping to the United States is provided via Australia Post at this time. Delivery timing is 10 - 18 business days. This estimate may be influenced by coronavirus operating restrictions imposed and beyond our control.

  Your tracking id will inform you of your orders transit progress.

  An Express flat rate option is also available in the checkout.

  Customs or Import Duties fees may apply on your order and are your responsibility.

  
  

• RETURNS & REFUND POLICY

  If you are not completely happy, with any full priced, Holley Day purchase, we will happily issue a refund if the item is returned within 30 days of purchase.

  Please note that we do not refund sale items including where discount codes have been applied (excluding the 1st purchase discount).

  Before you return your product, please make sure that:

  - the product was purchased in the last 30 days at full price

  - the product still has its tags

  - the product isn't used or damaged

  - the product is free from perfume / smoke smells or makeup marks (a flat fee of $5 will charged if laundry is required)

  We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Holley Day garment to prolong the life of it. Our garments should not be tumbled dried.

  Any shipping charges incurred to return the product are the responsibility of the customer.

  We recommend that you return the item to us via a Tracked postage option. We are not responsible for lost items. The delivery timing, advised by Australia Post, ranges from 2 to 7 business days for your return to reach us. At peak periods there may be delays.

  Once we have received the item for exchange or return, please allow up to 3 business days for your request to be processed. Postage will be charged for the despatch of exchanges.

  Initial shipping of your order will not be refunded. If you purchased multiple items and received 'free' shipping, there will be an adjustment to cover the initial cost of shipping.

  SALE AND FACTORY SECOND ITEMS

  Sale items are non-refundable. Please do not return them. Should we receive returned products which were purchased on sale, they will be donated to charity on your behalf. You will not receive a refund or credit note.

  BUY 1 GET 1 SALE ITEMS

  To qualify, you must buy one garment from the specified collection to receive the discount off the second item. Both items must be purchased in the one transaction and have the same delivery address (BOGO discounts do not apply to Pre-Order items as the items are sent at different times)

  The discount will be applied to the cheaper item. A refund will void the discount so that the full price is applied to the item retained and the refund amount adjusted accordingly for the discount and postage costs.

  EXCHANGES

  If possible we will assist you in organising an exchange. Please keep in mind that your size may not be still in stock so it is best to contact us beforehand at holley@holleyday.com.au to make arrangements.

  Postage will be charged to despatch your exchange item. 

  
  

  
  

  
  

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