Returns and Refund Policy
If you are not completely happy with your Holley Day purchase, we will happily issue a refund if the item is returned within 30 days of purchase (60 days for customers outside of Australia)
Before you return your product, please make sure that:
- the product was purchased in the last 30 days
- the product still has its tags
- the product isn't used or damaged
- the product is free from perfume / smoke smells or makeup marks (a flat fee of $5 will charged if laundry is required)
We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Holley Day garment to prolong its life. Our garments should not be tumble dried.
Any shipping charges incurred to return the product are the responsibility of the customer. We recommend that you return the item to us via a Tracked postage option. We are not responsible for lost items. The delivery timing, advised by Australia Post, ranges from 2 to 7 business days for your return to reach us. At peak periods there may be delays.
Once we have received the item for exchange or return, please allow up to 3 business days for your request to be processed.
Initial shipping of your order will not be refunded. If you purchased multiple items and received 'free' shipping, there will be an adjustment to cover the initial cost of shipping if your return brings your purchase value under the 'free' threshold.
Return Address:
Holley Day
26/117-139 Palm Meadows Drive
Carrara Qld 4211
Australia
Please ensure your return parcel clearly includes your name and / or order number.
Exchanges
Simply purchase the alternate size you need and then return the original item for a refund. If you return and 'swap' the size over, we cannot guarantee that the size you need will still be in stock.
Return Address:
Holley Day
26/117-139 Palm Meadows Drive
Carrara Qld 4211
Australia
Please ensure your return parcel clearly includes your name and / or order number.
Buy 1, Get 1 Sale Items
To qualify, you must buy one garment from the specified collection to receive the discount off the second item. Both items must be purchased in the one transaction and have the same delivery address (BOGO discounts do not apply to Pre-Order items as the items are sent at different times)
The discount will be applied to the cheaper item. A refund will void the discount so that the full price is applied to the item retained and the refund amount adjusted accordingly for the discount and postage costs.
Free Gift with Purchase
The item provided as your free gift is not refundable for cash and cannot be exchanged as part payment of another item.
It is only redeemable with the purchase of a physical product which requires shipping - both items will be sent together.
Should you return the associated product and retain the free gift, the retail value of the free gift will be deducted from your refund.
