If you are not completely happy, with any full priced, Holley Day purchase, we will happily issue a refund if the item is returned within 30 days of purchase.
Please note that we do not refund sale items including where discount codes have been applied (excluding the 1st purchase discount).
Before you return your product, please make sure that:
the product was purchased in the last 30 days at full price
the product still has its tags
the product isn't used or damaged
the product is free from perfume / smoke smells or makeup marks (a flat fee of $5 will charged if laundry is required)
We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Holley Day garment to prolong the life of it. Our garments should not be tumbled dried.
Any shipping charges incurred to return the product are the responsibility of the customer.
We recommend that you return the item to us via a Tracked postage option. We are not responsible for lost items. The delivery timing, advised by Australia Post, ranges from 2 to 7 business days for your return to reach us. At peak periods there may be delays.
Once we have received the item for exchange or return, please allow up to 3 business days for your request to be processed. Postage will be charged for the despatch of exchanges.
Initial shipping of your order will not be refunded. If you purchased multiple items and received 'free' shipping, there will be an adjustment to cover the initial cost of shipping.
Sale and Factory Second items
Sale items are non-refundable. Please do not return them. Should we receive returned products which were purchased on sale, they will be donated to charity on your behalf. You will not receive a refund or credit note.
Buy 1, Get 1 Sale Items
To qualify, you must buy one garment from the specified collection to receive the discount off the second item. Both items must be purchased in the one transaction and have the same delivery address (BOGO discounts do not apply to Pre-Order items as the items are sent at different times)
The discount will be applied to the cheaper item. A refund will void the discount so that the full price is applied to the item retained and the refund amount adjusted accordingly for the discount and postage costs.
If possible we will assist you in organising an exchange. Please keep in mind that your size may not be still in stock so it is best to contact us beforehand at firstname.lastname@example.org to make arrangements.
Postage will be charged to despatch your exchange item.
Holley Day 26/117-139 Palm Meadows Drive Carrara Qld 4211 Australia
Please ensure your return parcel clearly includes your name and / or your order number.